COVID-19 (Coronavirus) Pandemic Preparedness
In these times of uncertainty, please remember LaserCare Eye Center is here for you. We are adapting to this brave new world for both your and our protection.
We are here for you!!
The COVID-19 pandemic warrants us to adapt how we do things. Though some things will change, please remember we are here for you and will aim to provide the same great standard of medical care to which you are accustomed. This page will provide you more information about our changes.
Live Phone calls
Please know that following the COVID-19 pandemic, our offices have re-opened fully. Our focus is direct patient care. If we do not answer the phone immediately, the easiest way to communicate with us is:
VOICEMAIL: Leave a voicemail at 214 574-9600
Every call is important, but please understand that we must prioritize calls based on medical urgency. If you have a true Medical emergency, please call 911 or go to the nearest Emergency room.
During the COVID-19 pandemic, we started offering Telemedicine appointments. Our patients and our staff loved it so much that we plan to continue to offer Telemedicine.
Telemedicine is the use of real-time audio-visual technology on a device such as a smartphone, e-reader (iPad, Kindle, etc) or computer/laptop with a webcam for an office visit. The doctor, with the help of staff, is able to obtain a detailed history, perform a COVID-19 screen, perform a limited exam and give recommendations, just like with a regular medical exam. The actual exam is limited, but the doctor can address your needs from the safety of your home without the risk of infection at the hospital or Emergency room. Furthermore, if you need medication refill, contact lens refill or work release, we can help you during your Telemedicine office visit. Participating in a Telemedicine office visit is as simple as clicking on a link that is sent by email or text. Our staff will call to walk you through the steps.
Please understand your Telemedicine visit will be billed to your insurance just like a regular office visit. Any copays/coinsurance/deductibles no paid by insurance will apply and will be collected by our staff on the Telemedicine platform.
Texas Governor’s Orders
On March 10, 2021, the Governor of Texas rescinded the Mask order that was enacted in March 2020 during the COVID-19 pandemic. Section 4 of the new order states “Nothing in this order precludes businesses or other establishments from requiring employees and customers to follow additional hygiene measures, including the wearing of a face covering“. As we are a healthcare facility, we will continue to require a mask at all times for patients, employees and all visitors to our offices. Our policy will remain in place until further notice.
In March 2020, the Governor of Texas has suspended elective surgery. We were one of very few practices that stayed open to take care of post-operative patients. That lockdown was rescinded in May 2020 and we have been busy with surgery since then. The Elective surgery ban no longer applies.
Pre-Pay Surgery Specialsor1
For select new patients* wanting Refractive surgery, we offer financing** and also have Pre-pay Specials for Laser Vision Correction, ICL, RLR and Laser-assisted Cataract Surgery. We can do it in 3 easy steps:
Step 1: Email [email protected] or call our Direct LASIK line at 214 328-0444 to schedule a free Telemedicine consult with our staff and doctors.
Step 2: At the Telemedicine consult, we will schedule your Pre-op evaluation, provided the discounted Surgeon’s fees are paid within 48 business hours. Unfortunately, the Pre-op must be delayed until after the Governor’s Elective Surgery ban expires.
Step 3: At your pre-operative appointment, which will be face-to-face visit, your surgery will be scheduled.
If you opt for a Pre-Pay special, your surgery must be scheduled within 90 days of your consult, provided our Surgeon determines you are candidate at your Pre-op appointment. Should our Surgeon determine you are not an ideal candidate for surgery, a refund of the Surgeon’s fees*** will be provided. Please email [email protected] for more details about Pre-Pay Surgery specials.
Telemedicine allows us to see most patients with simple or stable conditions, but not for acute or worrisome conditions. We have a few appointment slots for patients with acute or worrisome conditions. In some cases, we may require a Telemedicine screening appointment prior to a face-to-face Emergency appointment. If we are concerned about the risk of infection, we may refer you to an Emergency room.
Please understand our usual $100 Emergency fee will be strictly enforced for all Emergency face-to-face visits. This fee is on top of the visit fee and is paid out of pocket. These visits are problem-focused to reduce contact time between you and our staff. No routine glasses exams or diagnostic testing will be done during the visit. In some cases, you may be referred straight to the emergency room for your care. If you have had an injury or have neurological symptoms, an Emergency room may be better to handle your needs.
We are taking Infection control seriously. Patients coming in for an emergency face-to-face appointment will be required to wear a mask and to come on their own without a visitor. Our staff will be wearing a mask, gloves and/or other personal protection equipment. To help us maintain social distancing, please come on time for your appointment, but do not come more than 15 minutes early or you will need to wait in your car or outside our office.
For your safety and ours, you will be screened for COVID-19 at our office suite and will have your temperature checked. If you answer yes to the COVID-19 screen, have a fever or have active COVID-19 symptoms, your symptoms will need to addressed in an Emergency room before we can examine you. Our staff is cleaning our office more stringently before and after every visit. To date, there have been no reported cases of COVID-19 in our staff or doctors since the Pandemic started.
Our Doctors, Dr. Gicheru, Dr. Chennankara, Dr. Maclean and Dr. Nguyen-Ngo, are all fully vaccinated for COVID-19. Furthermore, while COVID-19 vaccination is voluntary, 65% of our team has been fully vaccinated. Once the COVID-19 vaccine is available to private clinics, we plan to offer it in our office for existing patients.
Our Optical Shop is closed until the National Emergency concludes. If you have broken your glasses and had a glasses prescription in our office in the last year, we would be happy to send you a copy of the prescription. We are unable to provide new routine glasses exams until after the Emergency concludes. We appreciate your patience with during these uncertain times.
*Applies only for new patients with no history of prior eye surgery and offer cannot be combined with any other discounts, Comanagement, insurance, Groupon or offers. **Financing subject to approved credit. ***The refund will be for pre-paid Surgeon’s fees. Pre-op, other exam and diagnostic test fees do not apply.
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