COVID-19 (Coronavirus) Pandemic Preparedness
In these times of uncertainty, please remember LaserCare Eye Center is here for you. We are adapting to this brave new world for both your and our protection.
We are here for you!!
The National Emergency caused by the COVID-19 pandemic warrants us to adapt how we do things. Though some things will change, please remember we are here for you and will aim to provide the same great standard of medical care to which you are accustomed. This page will provide you more information about our changes.
Live Phone calls
During the National COVID-19 emergency, our offices will be operating with a limited skeleton crew, on a limited schedule and are closed to routine face-to-face appointments. Our focus is direct patient care. Unfortunately, our ability to provide live phone service is suspended. The easiest way to communicate with us is:
Every call is important, but please understand that we must prioritize calls based on medical urgency. If you have a non-urgent medical need, we may not be able to address it for a few days. If you have a non-medical call, we will likely not return it until after the National Emergency is over. If you have a true Medical emergency, please call 911 or go to the nearest Emergency room.
Until the COVID-19 pandemic dies down, we are converting most care to Telemedicine. Telemedicine is the use of real-time audio-visual technology on a device such as a smartphone, e-reader (iPad, Kindle, etc) or computer/laptop with a webcam for an office visit. The doctor, with the help of staff, is able to obtain a detailed history, perform a COVID-19 screen, perform a limited exam and give recommendations, just like with a regular medical exam. The actual exam is limited, but the doctor can address your needs from the safety of your home without the risk of infection at the hospital or Emergency room.
Furthermore, if you need medication refill, contact lens refill or work release, we can help you during your Telemedicine office visit. Participating in a Telemedicine office visit is as simple as clicking on a link that is sent by email or text. Our staff will call to walk you through the steps.
Should you not have a device or should your device not work with our software, the State of Texas has allowed us to convert to a simple phone call. Your visit will be billed to your insurance just like a regular office visit. Any copays/coinsurance/deductibles will apply and will be collected by our staff on the Telemedicine platform.
Existing Scheduled Surgery
The Governor of Texas has suspended all elective surgery. Laser Vision Correction (LASIK, SMILE and PRK) ICL placement, Cataract Surgery and Refractive Lens Replacement (RLR) surgery are considered elective surgeries and thus we cannot provide them until the Governor’s order expires. This applies to all doctors and all facilities in Texas. For your convenience, if you already have a scheduled surgery, this has been rescheduled until after the current order expires. Please keep in mind, we may need to reschedule again if the Governor extends the order. If the ban is revoked before the expiration date, we will call to move your surgery up. Thank you so much for your patience with this change.
Pre-Pay Surgery Specialsor1
For select new patients* wanting Refractive surgery, we offer financing** and also have Pre-pay Specials for Laser Vision Correction, ICL, RLR and Laser-assisted Cataract Surgery. We can do it in 3 easy steps:
Step 1: Email [email protected] or call our Direct LASIK line at 214 328-0444 to schedule a free Telemedicine consult with our staff and doctors.
Step 2: At the Telemedicine consult, we will schedule your Pre-op evaluation, provided the discounted Surgeon’s fees are paid within 48 business hours. Unfortunately, the Pre-op must be delayed until after the Governor’s Elective Surgery ban expires.
Step 3: At your pre-operative appointment, which will be face-to-face visit, your surgery will be scheduled.
Please keep in mind that Pre-op dates are subject to change pending the Governor’s decision. If you opt for a Pre-Pay special, your surgery can be scheduled any time before June 30th, 2021 provided our Surgeon determines you are candidate at your Pre-op appointment. Should our Surgeon determine you are not an ideal candidate for surgery, a refund of the Surgeon’s fees*** will be provided. Please email [email protected] for more details about Pre-Pay Surgery specials.
Telemedicine allows us to see most patients with simple or stable conditions. We have a few appointment slots for patients with acute or worrisome conditions that cannot be addressed fully via Telemedicine. A Telemedicine evaluation will be required prior to any Face-to-face emergency appointments. Our usual $100 Emergency fee will be strictly enforced for all Emergency face-to-face visits. This fee is on top of the visit fee and is paid out of pocket. These visits are problem-focused to reduce contact time between you and our staff. No routine glasses exams or diagnostic testing will be done during the visit. In some cases, you may be referred straight to the emergency room for your care. If you have had an injury or have neurological symptoms, an Emergency room may be better to handle your needs.
We are taking Infection control seriously. Patients coming in for an emergency face-to-face appointment will be required to wear a mask and to come on their own without a visitor. Our staff will be wearing a mask, gloves and/or other personal protection equipment. To help us maintain social distancing, please come on time for your appointment, but do not come more than 15 minutes early or you will need to wait in your car or outside our office.
For your safety and ours, you will be screened for COVID-19 at both the building entrance and our office suite and will have your temperature checked at the building entrance. If you answer yes to the COVID-19 screen, have a fever or have active COVID-19 symptoms, your symptoms will need to addressed in an Emergency room before we can examine you. Our staff is cleaning our office more stringently before and after every visit.
We will have a skeleton crew working to address patient needs. Should you have an existing appointment, please wait for our office to call you. The calls will happen 2 days before your scheduled appointment, after the doctor has had time to review your chart. In most cases, our preference is to convert most of these appointments to Telemedicine so we can maintain continuity of care. Until August 30, 2020, convenience fees for rescheduled or missed appointments are waived.
Our Optical Shop is closed until the National Emergency concludes. If you have an Optical job pending, we hope to dispense via mail or delivery in a few weeks. If you have broken your glasses and had a glasses prescription in our office in the last year, we would be happy to send you a copy of the prescription. We are unable to provide new routine glasses exams until after the Emergency concludes. We appreciate your patience with during these uncertain times.
*Applies only for new patients with no history of prior eye surgery and offer cannot be combined with any other discounts, Comanagement, insurance, Groupon or offers. **Financing subject to approved credit. ***The refund will be for pre-paid Surgeon’s fees. Pre-op, other exam and diagnostic test fees do not apply.
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